Bank as usual while we transition

For now, the banking experience remains the same for most customers until conversion weekend, July 11 – 13.

Leading up to conversion weekend, your branch hours remain the same. You can withdraw funds, retrieve a balance inquiry or make a deposit at UMB ATMs, as well as your current bank’s ATMs, free of charge.

After conversion, all these ATMs will be part of the UMB ATM network, with over 350+ ATMs nationwide at UMB branches.

UMB also belongs to the Allpoint® ATM network, which offers surcharge-free* ATM transactions. For Allpoint locations, visit locations.UMB.com or download the Allpoint mobile app. View the Allpoint brochure.

Your UMB debit card will not offer surcharge-free access to the MoneyPass® ATM network.

* You may be charged an ATM Transaction Fee when using Allpoint ATMs, depending on your account type and the transaction type.

Expect more with UMB

More banking options

Bank at over 200 more ATMs and branches and access even more investment, business and commercial banking solutions with the full suite of UMB financial solutions.

National strength, local service

With local decision-making and access to leadership, we provide the financial services of a national bank with the customer focus and relationships of a community bank.

Strong community connections

We’re dedicated to supporting the communities in which we live and work through donations, volunteerism, civic commitments and philanthropy.

We invite you to learn more about our unique history at ourstories.umb.com. 

Bank safely: Watch for scammers

Scammers often try to exploit business transitions, like acquisitions and mergers. Before, during and after our conversion, please remember:

  • We’ll never contact you to request or confirm confidential data like your account numbers or card numbers or ask for your full Social Security number.   
  • We’ll never request a live video call (e.g., FaceTime) to confirm fraudulent activity. 
  • We’ll never contact you to ask for your PINs, usernames, passwords or access codes. 

If someone calls, texts, or sends email or mail claiming to be with your bank and asking for sensitive information—or if something simply doesn’t seem right—stop contact and immediately call customer service:

Commonly asked questions

After conversion weekend, you can visit any UMB branch for support with your account and daily banking needs. To find a branch near you, visit locations.UMB.com. 

For most customers, nothing will change for existing safe deposit boxes. If a change is necessary, we will communicate directly with customers and provide additional information. 

Some personal storage units (PSUs) were converted to safe deposit boxes earlier this year. We will communicate directly to customers affected by this change and provide an option to move to a safe deposit box. 

You can withdraw funds, retrieve balance inquiries or make deposits at UMB ATMs free of charge. With UMB you have access to over 350 ATMs nationwide at UMB branches. 

As a UMB customer, you’ll also have access to the Allpoint Network. Although the Allpoint Network does not assess surcharges, UMB customers may be assessed outside UMB ATM network transaction fees. 

Questions on specific accounts or services?